Your credit note is valid for twelve (12) months.

We can reimburse you via the same payment method that was used to make the booking (minus a €5 processing fee).

If you would like us to do this, please contact us at: [email protected]

Tickets purchased from the driver are more expensive. So it is advisable to buy your tickets in advance online. Please note that drivers can also only sell one-way tickets and this is subject to availability.

Airports update their flight schedules twice a year, and in order to ensure your flight arrival and your shuttle departure are optimally synchronised, we also update our schedule twice a year.
These changes are made seasonally: during autumn (towards the end of October), and spring (towards the end of March).

Sign up to our newsletter to be the first to receive updates on our schedules and ticket availability.

flibco.com is always working to expand its range of destinations in order to offer you the best service.

Sign up to our newsletter and follow us on social media for information on our growing network of services, and special offers.

You will find information on the stops and destinations served by our flibco.com shuttles in the ‘Bus stops’ section of our website.

Our shuttles can be recognised by our green flibco.com logo.

If, however, you are on a journey organised by one of our partners, their logo will be displayed on your ticket.

If you have booked a journey to Frankfurt Main, you will need to transfer at Frankfurt Hahn.

If you are uncertain as to which bus to take, please do not hesitate to ask your driver, they will be more than happy to help you.

Online: 

The best way to book your tickets is on our website.

On board:

Tickets purchased on board are more expensive. So it makes sense to buy your ticket online in advance. Drivers can also only sell one-way tickets and tickets are subject to availability.

Please note: Online booking is mandatory for Arlon, Bastogne, Namur, and Marche-en-Famenne.

All lines except Brussels-Charleroi:

You can cancel or modify your booking up to 6 hours before your scheduled departure. To do so log on to your account using your email and password, go to the ‘Planned Trips’ section, and cancel the relevant booking.
The cost of the booking will be credited to your Flibco account and the amount will be automatically deducted from your next booking.

Brussels-Charleroi line only:

Tickets for the Brussels-Charleroi line are valid for the entire day (no specific time). It is not possible to cancel the booking on the day of departure, so any cancellations must be made at least one day ahead of time.

No, there are currently no discounts. All customers must have a valid ticket to get a seat.

For every adult ticket purchased, you can book a free ticket for a child under the age of four (4). When selecting the number of people on your journey during the booking process, tick the box marked ‘child’ if this is applicable.
 

Your ticket will include the words ‘Adult + Child’ and will allow you to access your seats.

You will not receive a specific ticket for your child.

Without an advance ‘Child’ booking, you will be asked to purchase a full-price ticket for the child, from the driver.

Children under the age of four (4) that are accompanied by an adult travel free, except for on the following lines (where the adult price is charged):

• Porto Airport - Ribeira - Porto Airport
• Lisbon Airport - Rossio - Lisbon Airport
• Madeira Airport 
• Budapest Airport

Once you have booked and paid for your ticket, you can print them from the ‘My Account => Upcoming Journey’ section of our website.

A link to your ticket(s) will also be sent to you by email. You can print your tickets or download them to your smartphone. 

You do not need a credit card to book your ticket online, you can also pay with PayPal.

Alternatively, subject to availability, you can buy your ticket on board.

To the airport:

• You should allow enough time so as not to risk the check-in desk being closed when you arrive. We recommend 30 minutes for flights within the Schengen area and up to 60 minutes for flights outside the Schengen area.
• You are advised to arrive two to three hours before your flight leaves.

From the airport:

• It all depends on the airport. Regardless, allow at least half an hour to get to the shuttle.
• Take into account the time it takes to collect your luggage and clear customs.

As long as the date (for all lines) and the time (for all lines except Brussels-Charleroi) are confirmed, you do not need to change or cancel your ticket.

For all Flibco lines to/from Brussels Airport Zaventem and Charleroi Airport:

- One (1) piece of hand Luggage which the Passenger keeps with him/her during the Transport:
Maximum size: 35 cm x 20 cm x 20 cm
Maximum weight: 10 kg

- Three (3) Luggage in the hold of the Bus:
Maximum size: 55 cm x 85 cm x 40 cm 
Maximum weight: 25 kg

For all other Flibco lines:

- One (1) piece of hand Luggage which the Passenger keeps with him/her during the Transport:
Maximum size: 35 cm x 20 cm x 20 cm
Maximum weight: 10 kg

- One (1) Luggage in the hold of the Bus:
Maximum size: 55 cm x 85 cm x 40 cm 
Maximum weight: 25 kg
 

All wheeled bags, regardless of their size and weight, must be checked in. Valuables such as cash, jewellery, precious metals, keys, glasses (sunglasses and/or spectacles), electronic devices (laptops, iPads, tablets, MP3 players, mobile phones, cameras), contact lenses, prostheses, medicines, important documents (diplomas, certificates, identity documents, passports, driving licences, securities, etc.), fragile items and all items valued at over 300 euros must be under their supervision and in the carry-on luggage and not in the hold of the bus.

We do not provide car seats for children.

Flibco.com buses do not have wheelchair access. There are no ramps, so if you do decide to travel with us it is advised you bring a carer who can assist you.

Carers travel free, as long as they contact customer services to book their ticket at least 72 hours before departure at the following email address: [email protected]

You will not be able to travel without a valid ticket.

Subject to availability, you can buy another ticket from the driver.

If you booked your ticket online, you can reprint it or redownload it to your smartphone by going to ‘My Account => Upcoming Journey’.

All lines except Brussels-Charleroi

• Unused tickets are no longer valid and cannot be refunded.
• However, you can use your ticket for the next bus free of charge (subject to availability).
• For Luxembourg-Charleroi-Luxembourg trips, you can not use your ticket get on or off at different stops (Arlon, Bastogne, Marche-en-Famenne and Namur).

Brussels-Charleroi line only

• Tickets for the Brussels-Charleroi line are valid all day (not for a specific time).
• All tickets purchased are therefore non-refundable and cannot be changed.

Our buses have limited capacity, so we cannot guarantee in advance that the transport of bulky objects will be possible. It depends on the number of people and the luggage being transported on the bus.

Pets are not permitted on board our shuttles, except for service dogs.

Your credit note is valid for twelve (12) months.

We can reimburse you via the same payment method that was used to make the booking (minus a €5 processing fee).

If you would like a refund, please contact us at: [email protected]

The price depends on the journey requested. You can use the booking tool on our website to determine the price for you.

No, there are currently no discounts available. Every customer must have a valid ticket for their journey.

All journeys require you to book ahead of time, depending on the line, this time varies. We therefore recommend visiting the flibco.com website to verify the booking requirements for your specific journey.

1. Once the payment is made you will receive a confirmation email with a booking number and information about the meeting point and timetable for your Door2Gate service.
2. You will receive a reminder email 12 hours before the scheduled pick-up.
3. You will then receive a third email, three hours before your scheduled pick-up, with additional information such as the estimated arrival time at the meeting point, the estimated arrival time at the destination, and the model and registration number of the pick-up vehicle.
4. You will receive a fourth and final email when the driver arrives, with their name and phone number. 
5. You will receive a text message on your mobile phone at least 15 minutes before the driver arrives at the meeting point, with the driver’s phone number.

To the airport:

You should allow enough time so as not to risk the check-in desk being closed when you arrive at the airport. We recommend 30 minutes for flights within the Schengen area and up to 60 minutes for flights outside the Schengen area.

You are advised to arrive two to three hours before your flight leaves.

From the airport:

It all depends on the airport. Allow at least an hour.

Take into account the time it will take you to collect your luggage and clear customs.

 Bookings for the Door2Gate service cannot be changed.

You can only cancel a booking, if:

1. it is at least twenty-four (24)  hours before the Door2Gate service arrives, in which case the full price is refunded in the form of a credit note;
2. it is between twelve (12) and twenty-four (24) hours before the Door2Gate service arrives, in which case fifty percent (50%) of the ticket is refunded in the form of a credit note;
3. Less than twelve hours before the Door2Gate service, with no refund.

Once the Door2Gate booking has been made, it is not possible to make any changes.

If you want to add luggage after the booking has been made, you must rebook.

Please note that two suitcases and one piece of hand luggage are allowed per person.

This information can be found directly on your ticket, in the section with the booking details.

Our green and white shuttles can be recognised by their Door2Gate flibco.com logo.

However, your journey may be organised by one of our partners in which case you will be given the model and licence plate of the vehicle via email, three (3) hours before your pick-up time.

Customers with reduced mobility can book a Door2Gate service by email. 

Bookings can only be made by email at [email protected] and must be done at least 72 business hours in advance. Please remember to provide your phone number in the email.

A customer care agent will call you to complete your booking, and will also book your carer’s free journey.

The Door2Gate shuttle will only wait for five (5) minutes after the scheduled departure time.

It is your responsibility to allow for sufficient time.

Door2Gate (shuttles from Charleroi & Brussels airports only)
 
•    Request an official Flight Delay Certificate to the airline company
•    Send an email to [email protected], explain the situation to our customer care agent and attach the Flight Delay Certificate
•    You will then get a one-year validity voucher for the amount of the missed D2G to be used to book a D2G shuttle in the coming year.
 

Pets are not permitted on board our Door2Gate shuttles, except for service dogs.

Items such as bicycles, skis, musical instruments, televisions, and household appliances are strictly prohibited. The service provider accepts no liability for damage caused to this type of luggage.

Every Door2Gate passenger can carry each:

• Two bags in the boot of the vehicle:
  • Maximum size: 55 cm x 85 cm x 40 cm and 55 cm x 40 cm x 20 cm
  • Maximum weight: 25 kg and 10 kg

• One carry-on bag:
  • Maximum size: 35 cm x 20 cm x 20 cm
  • Maximum weight: 10 kg

All wheeled bags, regardless of their size and weight, must be checked-in. Valuables such as cash, jewellery, precious metals, keys, glasses (sunglasses and/or spectacles), electronic devices (laptops, iPads, tablets, MP3 players, mobile phones, cameras), contact lenses, prostheses, medicine, important documents (diplomas, certificates, identity documents, passports, driving licences, securities, etc.), fragile items and all items valued at more than 300 euros must be transported in a bag that the passenger keeps with them and in sight during the journey, and not in a checked bag.These size and weight restrictions do not apply to orthopaedic and/or medical equipment belonging to customers with reduced mobility (subject to the space available for checked baggage).

No, the service is not free for children.